You say 10 things, you say nothing. Autor: Chip Heath Copy Quote More from Chip Heath “As we gain information we are more likely to focus on what we don't know :" Som…” “No detail is too small.” “Stephen Covey, in his book The 8th Habit, decribes a poll of 23,000 employees d…” “To make our communications more effective, we need to shift our thinking from "…”