Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel.
Max BarryStichwörter: customers
Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.
Steve MaraboliStichwörter: service business customers corporations loyal companies
There are customers we serve, and customers we service.
-Captain Andreyasn
Stichwörter: customers mercenaries
What about the contacts your mum had?” his dad asked.
“I rang and spoke to four very polite computers who gave me all these options and then cut out on me. Then I tried the post office, because they were advertising, and I spoke to another computer. Very rude, that one. Don’t think it recognized ‘Are you shitting me?’ as an option.”
“You know why that is?”
“Why is that, Dominic?” Tom had asked drolly, because he knew he was going to be told why.
“Because we don’t live in a society anymore, Tom. We live in an economy. We’re not citizens. We’re customers. That’s what this government’s done to us.
Stichwörter: society computers economy customers thomas citizens dominic
CUSTOMER: I’m always on night shift at work.
BOOKSELLER (jokingly): Is that why you’re buying so many vampire novels?
CUSTOMER (seriously): You can never be too prepared.
Stichwörter: joke vampires customers wierd
Until you understand your customers - deeply and genuinely - you cannot hope to serve them
Rasheed OgunlaruStichwörter: kindness service business customers rasheed-ogunlaru customer-care
Customer conversion is dependent on the right customer conversation
Rasheed OgunlaruStichwörter: business customers enterprise customer-service conversations rasheed-ogunlaru-quotes buying-and-selling marketing-and-sales selling-skills
*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.
Mokokoma MokhonoanaStichwörter: money exploitation profit customers customer-service
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