Paranoia is acceptable in the new friendship paradigm. Worrying that your best employees or customers might leave is ok, as long as you put in place an active strategy to offset any possibility of that scenario.

Kevin Kelly

Stichwörter: inspiration motivation execution startups kevin-kelly

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A complaint is a unique opportunity to strengthen the relationship with the client.

Kevin Kelly

Stichwörter: motivation customer-service entrepreneurship kevin-kelly

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