Create a need for closure. Author: Chip Heath Copy Quote More from Chip Heath “Anger prepares us to fight and fear prepares us to flee.” “The company wants to sell you more shampoo, your friend doesn't, so she gets mo…” “Plans are useful in the sense that they're proof that planning has taken place.…” “The Aha! experience is much more satisfying when it's preceded by the huh exper…”