Dream more than others think practical. Expect more than others think possible.

Howard Schultz


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Dream more than others think practical. Expect more than others think possible. Care more than others think wise.

Howard Schultz


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Early on I realized that I had to hire people smarter and ore qualified than I was in a number of different fields, and I had to let go of a lot of decision-making. I can't tell you how hard that is. But if you've imprinted your values on the people around you, you can dare to trust them to make the right moves.

Howard Schultz

Mots clés values management



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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure

Howard Schultz

Mots clés leadership



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Mass advertising can help build brands, but authenticity is what makes them last. If people believe they share values with a company, they will stay loyal to the brand.

Howard Schultz

Mots clés authenticity branding brand-loyalty



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To stay vigorous, a company needs to provide a stimulating and challenging environment for all these types: the dreamer, the entrepreneur, the professional manager, and the leader. If it doesn't, it risks becoming yet another mediocre corporation.

Howard Schultz

Mots clés excellence company-culture



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In this ever-changing society, the most powerful and enduring brands are built from the heart. They are real and sustainable. Their foundations are stronger because they are built with the strength of the human spirit, not an ad campaign. The companies that are lasting are those that are authentic.

Howard Schultz

Mots clés authenticity branding



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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

Howard Schultz

Mots clés leadership corporate-culture



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Authentic brands don't emerge from marketing cubicles or advertising agencies. They emanate from everything the company does...

Howard Schultz

Mots clés authenticity branding



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There's a metaphor Vincent Eades likes to use: "If you examine a butterfly according to the laws of aerodynamics, it shouldn't be able to fly. But the butterfly doesn't know that, so it flies.

Howard Schultz


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