People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.
Marilyn SuttleMots clés success inspiration work motivation business
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn SuttleMots clés business customer-service
Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.
Marilyn SuttleMots clés business customer-service
Truth builds trust.
Marilyn SuttleMots clés inspirational honesty relationships business customer-service
After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
Marilyn SuttleMots clés business customer-service
Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.
Marilyn SuttleMots clés success inspiration
Your customers are responsible for your company’s reason for existing.
Marilyn SuttleMots clés business customer-service
Moods can be contagious. Don't catch or spread a bad mood.
Marilyn SuttleMots clés success inspiration
When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
Marilyn SuttleMots clés inspirational success self-improvement business customer-service
For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
Marilyn SuttleMots clés inspirational-quotes business customer-service
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