Cash was running low, so I'd applied for a job as an administrative assistant for a nonprofit arts group. Without question, my organizational skills were as sharp as my vision, and I had no office experience to speak of. Luckily for me, none of this surfaced during the interview.

'Ryan, pretend it's a rough morning for a sec. Handle this situation for me. When you arrive at work to open the arts resource centre, several people are already at the door. Two clients want immediate help with grant applications - you know those artists, they just can't wait! - and a third wants to use our library, which isn't open till noon. Entering the office, you hear the phone is ringing and see the message light is blinking. The fax machine looks jammed again, and we're expecting an important document. Among the people waiting is a courier with a package you need to sign for. Think about it, though. The lights haven't been turned on yet, and the sign put out front. The alarm needs the code within a minute, too. So, wow, rough morning. I'd like to know what you'd do first.'

'First I'd tell everybody how weird this is. I'm in the same test situation from my job interview. What are the chances?'

I started the next day.

Auteur: Ryan Knighton