Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel.

Max Barry

Mots clés customers



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Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.

Steve Maraboli

Mots clés service business customers corporations loyal companies



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There are customers we serve, and customers we service.
-Captain Andreyasn

Howard Tayler

Mots clés customers mercenaries



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What about the contacts your mum had?” his dad asked.
“I rang and spoke to four very polite computers who gave me all these options and then cut out on me. Then I tried the post office, because they were advertising, and I spoke to another computer. Very rude, that one. Don’t think it recognized ‘Are you shitting me?’ as an option.”
“You know why that is?”
“Why is that, Dominic?” Tom had asked drolly, because he knew he was going to be told why.
“Because we don’t live in a society anymore, Tom. We live in an economy. We’re not citizens. We’re customers. That’s what this government’s done to us.

Melina Marchetta

Mots clés society computers economy customers thomas citizens dominic



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CUSTOMER: I’m always on night shift at work.
BOOKSELLER (jokingly): Is that why you’re buying so many vampire novels?
CUSTOMER (seriously): You can never be too prepared.

Jen Campbell

Mots clés joke vampires customers wierd



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Until you understand your customers - deeply and genuinely - you cannot hope to serve them

Rasheed Ogunlaru

Mots clés kindness service business customers rasheed-ogunlaru customer-care



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Customer conversion is dependent on the right customer conversation

Rasheed Ogunlaru

Mots clés business customers enterprise customer-service conversations rasheed-ogunlaru-quotes buying-and-selling marketing-and-sales selling-skills



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*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.

Mokokoma Mokhonoana

Mots clés money exploitation profit customers customer-service



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