What's measured improves

Peter F. Drucker

Mots clés management metrics quality-assurance

Aller à la citation

---

To have a man whose name is on the label showing such interest, commitment, and determination for the best is a wonderful thing. This is someone who will throw money at quality, who believes in being the best. Never knock it. Would you prefer to have a bean counter in corporate headquarters, someone who never comes near the brewery, making decisions solely on the basis of the bottom line and profit margins?

Charles W. Bamforth

Mots clés quality beer excellence commitment quality-assurance corporate-ethics

Aller à la citation

---

Page 1 de 1.

---

---