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People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.

Truth builds trust.

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

Your customers are responsible for your company’s reason for existing.

Moods can be contagious. Don't catch or spread a bad mood.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

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