Someday someone is going to create a stir by proposing a radical new tool for the study people. It will be called the face-value technique. It would be based on the premise that people often do what they do for the reasons they think they do. The use of this technique will lead to many pitfalls, for it is undeniably true that people do not always act logically or say what they mean. But I wonder if it would produce findings any more unscientific than the opposite course.
William H. WhyteTheir attitude toward another aspect of organization shows the same bias. What of the "group life", the loss of individualism? Once upon a time it was conventional for young men to view the group life of the big corporations as one of its principal disadvantages. Today, they see it as a positive boon. Working with others, they believe, will reduce the frustration of work, and they often endow the accompanying suppression of ego with strong spiritual overtones. They will concede that there is often a good bit of wasted time in the committee way of life and that the handling of human relations involves much suffering of fools gladly. But this sort of thing, they say, is the heart of the organization man's job, not merely the disadvantages of it. "Any man who feels frustrated by these things," one young trainee with face unlined said to me, "can never be an executive".
William H. WhyteBut the process should not be confused with science. When tests are used as selections devices, they're not a neutral tool; they become a large factor int he very equation they purport to measure. For one thing, the tests tend to screen out - or repel - those who would upset the correlation. If a man can't get into the company in the first place because he isn't the company type, he can't very well get to be an executive and be tested in a study to find out what kind if profile subsequent executives should match. Long before personality tests were invented, of course, plenty of companies proved that if you only hire people of a certain type, then all your successful men will be people of that type. But no one confused this with the immutable laws of science.
William H. WhyteTag: science personality-testing
The I.B.M. machine has no ethic of its own; what it does is enable one or two people to do the computing work that formerly required many more people. If people often use it stupidly, it's their stupidity, not the machine's, and a return to the abacus would not exorcise the failing. People can be treated as drudges just as effectively without modern machines.
William H. WhyteTag: computers
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