When fixing problems, always do the least you can.

“If there's one thing you learn by working on a lot of different Web sites, it's…”

“It doesn’t matter how many times I have to click, as long as each click is a mi…”

“Your guess [about the future of technology] is as good as mine. The only thing …”

“The more you watch users carefully and listen to them articulate their intentio…”