Customer conversion is dependent on the right customer conversation
Rasheed OgunlaruStichwörter: business customers enterprise customer-service conversations rasheed-ogunlaru-quotes buying-and-selling marketing-and-sales selling-skills
I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature.
Edward BellamyStichwörter: change library library-books customer-service
Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot.
The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated.
Stichwörter: joy initiative customer-service
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
Jeff BezosStichwörter: customer-service
The purpose of every business and organization is to get and keep customers.
Shep HykenStichwörter: business customer-service
The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis.
Stichwörter: ethics business customer-service small-business employee business-quotes business-success business-culture business-management-training hr
Next time, can you ask him to bring cookies? I don't like to put up with that level of insane unless there's some kind of high-calorie compensation.
Lauren BeukesStichwörter: insanity work customer-service cookies crazy-people
*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.
Mokokoma MokhonoanaStichwörter: money exploitation profit customers customer-service
Service is not something you do. It is something you are.
Stella PaytonStichwörter: service self values value business customer customer-service better-life-with-stella stella-payton
A complaint is a unique opportunity to strengthen the relationship with the client.
Kevin KellyStichwörter: motivation customer-service entrepreneurship kevin-kelly
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