It is always the start that requires the greatest effort.
J.C. PenneyThe five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
J.C. PenneyCourteous treatment will make a customer a walking advertisement.
J.C. PenneyResponsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
J.C. PenneyThe art of effective listening is essential to clear communication, and clear communication is necessary to management success.
J.C. PenneyThere is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
J.C. PenneyMy definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
J.C. PenneyIt is the service we are not obliged to give that people value most.
J.C. PenneyI had to pick myself up and get on with it, do it all over again, only even better this time.
J.C. PenneyThe greatest teacher I know is the job itself.
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