The world is changing. No matter what any of us is shopping for, we can find good products, good services, good solutions. We want to enjoy the experience of using those products, those services. This firm doesn't have a lock on brilliance. Your prospective clients can find that elsewhere. They want to enjoy the experience of implementing a brilliant solution in collegial and congenial partnership with teh people who brought it to them.
Susan ScottJoseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.
Susan ScottAccountable Authentic Collaborative Courageous Passionate Lifelong learner Welcomes feedback Biased toward action Solution oriented Change agent
Susan ScottMots clés kindlehighlight
Has a sense of humor. (Preferably warped.) We know who we are
Susan ScottMots clés kindlehighlight
The big deal is that if employees aren't engaged, your company will suffer.
Susan Scottinclusion + engagement = execution muscle
Susan ScottWhat matters anywhere in your organization, matters everywhere in your organization.
Susan ScottOnce you achieve intimacy and connection, I predict that innovation, partnership, execution and success won't be far behind.
Susan ScottOur power as individuals is multiplied when we gather together as families, teams, and communities with common goals.
Susan ScottStop talking about inclusion and engagement and start including and engaging in every conversation, every meeting.
Susan ScottPage 1 de 3.
suivant dernier » ;
Data privacy
Imprint
Contact
Diese Website verwendet Cookies, um Ihnen die bestmögliche Funktionalität bieten zu können.