So when some refer to Starbucks' coffee as an affordable luxury, I think to myself, Maybe so. But more accurate, I like to think, is that the starbucks experience - personal connection- is an affordable necessity. We are all hungry for community.
Howard SchultzMy passion. My commitment. This is the most important thing in my life other than my family.
Howard SchultzLarge or small, our actions forge our futures, hopefully inspiring others along the way.
Howard SchultzLarge or small, our actions forge our futures, hopefully inspiring others along the way.
Entrepreneurs must love what they do to such a degree that doing it is worth sacrifice and, at times, pain. But doing anything else, we think, would be unimaginable.
In times of adversity and change, we really discover who we are and what we’re made of.
Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
Fixing moments, like mopping a dirty floor, only provides short-term satisfaction. But take the time to understand the cause of the problem—like how to keep a floor from getting so dirty in the first place—solves, and maybe eliminates, a problem.
How leaders embody the values they espouse sets a tone, an expectation, that guides their employees’ behaviors.
While I would not want to constantly battle against the odds, the raw feeling of accomplishing something that others did not think possible, or leading people beyond where they thought they could go, is extremely gratifying.
If you examine a butterfly according to the laws of aerodynamics, it shouldn't be able to fly. But the butterfly doesn't know that, so it flies
Howard SchultzBe bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail
Howard SchultzEvery step of the way, I made it a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.
Howard SchultzAnd with the right mentor, don't be afraid to expose your vulnerabilities. Admit you don't know what you don't know. When you acknowledge your weaknesses and ask for advice, you'll be surprised how much others will help.
Howard SchultzThis is not his job, I thought, it's his passion.
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