Create a need for closure.

Chip Heath

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The Aha! experience is much more satisfying when it's preceded by the huh experience.

Chip Heath

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Common sense is the enemy of sticky messages, if I already "get" what you're trying to tell me, why should I be obsessed about remembering it.

Chip Heath

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To get someone's attention break a pattern of thinking.

Chip Heath

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The more we reduce the amount of information in an idea, the stickier it will be.

Chip Heath

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You say 10 things, you say nothing.

Chip Heath

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No detail is too small.

Chip Heath

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You don't have to speak monosyllables to be simple. What we mean by simple is finding the core of the idea.

Chip Heath

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