Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn SuttleMots clés business customer-service
Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.
Marilyn SuttleMots clés business customer-service
Truth builds trust.
Marilyn SuttleMots clés inspirational honesty relationships business customer-service
After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
Marilyn SuttleMots clés business customer-service
Your customers are responsible for your company’s reason for existing.
Marilyn SuttleMots clés business customer-service
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
Marilyn SuttleMots clés inspiration relationships self-improvement business customer-service
Look for the positive qualities in your client's negative behavior.
Marilyn SuttleMots clés relationships business consulting cusotmer-service
Smartass Disciple: Master, you keep preaching the truth. They don't listen.
Master of Stupidity: Oh that's not bad. That attitude keeps us in the business.
Mots clés truth business preaching
How you think about your customers influences how you respond to them.
Marilyn SuttleMots clés business customer-service
The idea of finding value in what people are willing to pay to get rid of it one of the fundamental backbones of ecocapitalism, as I think of it now.
Tom SzakyMots clés environmentalism business entrepreneurship
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