Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn SuttleTag: business customer-service
Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.
Marilyn SuttleTag: business customer-service
Truth builds trust.
Marilyn SuttleTag: inspirational honesty relationships business customer-service
After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
Marilyn SuttleTag: business customer-service
Your customers are responsible for your company’s reason for existing.
Marilyn SuttleTag: business customer-service
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
Marilyn SuttleTag: inspiration relationships self-improvement business customer-service
Look for the positive qualities in your client's negative behavior.
Marilyn SuttleTag: relationships business consulting cusotmer-service
Smartass Disciple: Master, you keep preaching the truth. They don't listen.
Master of Stupidity: Oh that's not bad. That attitude keeps us in the business.
How you think about your customers influences how you respond to them.
Marilyn SuttleTag: business customer-service
The idea of finding value in what people are willing to pay to get rid of it one of the fundamental backbones of ecocapitalism, as I think of it now.
Tom SzakyTag: environmentalism business entrepreneurship
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