People don't care how much you know until they know how much you care
Theodore RooseveltTag: knowledge customer-service
Make your customers comfortable and they will give you their lives.
Paul OrfaleaTag: business customer-service
His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.
Ann AguirreTag: customer-service retail waiter
When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
Marilyn SuttleTag: inspirational success self-improvement business customer-service
For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
Marilyn SuttleTag: inspirational-quotes business customer-service
Even your most loyal customers always have a choice about where to take their business.
Marilyn SuttleTag: business customer-service
If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.
Marilyn SuttleTag: business customer-service
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn SuttleTag: business customer-service
Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.
Marilyn SuttleTag: business customer-service
Truth builds trust.
Marilyn SuttleTag: inspirational honesty relationships business customer-service
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